Shipping, etc.

Shipping

Currently, due to the deteriorating situation in Russia, Japanese delivery companies have stopped shipping to Russia. For this reason, we have stopped shipping to Russia from our online shop. Additionally, due to the worsening situation, shipping to Israel may be delayed. Please understand in advance.

・At our company, we basically track all packages and deliver our products to our customers using Japan Post and Yamato Transport, which are the shipping methods that can guarantee this. However, for countries where these two shipping companies cannot be used due to country or customs restrictions, we use FedEx.

・The fastest shipping method will deliver your order within one week. (This may vary depending on the season and the situation at the time of delivery.)

・If your package is lost, we will reship the same item.

・The price and delivery time will vary depending on the shipping method, so please choose the one that suits your purpose. You can choose special rates in all countries. However, please be aware that there are a limited number of countries that can be selected for air and surface mail, so please be aware of this before placing your order.

・The ➆ Sea shipping option in the table below is available for deliveries to All countries available and when the total weight of your order exceeds 3 kg.

shipping method	Pros	Cons
①Fedex	Arrives earliest.	Shipping costs are the highest.
②EMS	Almost all countries can be selected. Arrive earliest.	Shipping costs are the highest.
③500g delivery	Any item within the specified weight range can be shipped relatively cheaply.	・Delivery methods are limited ・Available only when shipping paper
④1kg delivery	Any item within the specified weight range can be shipped relatively cheaply.	・Delivery methods are limited ・Cannot be selected when paper is delivered
⑤Special shipping (Under 500g Under $200)	All countries can be selected. Shipping costs are low.	This option cannot be selected for orders over 500g or over $200. ・Cannot be selected when paper is delivered
⑥Airmail (by Air)	Shipping cost is cheaper than EMS.	・There are a limited number of delivery destination countries that can be selected. ・It will take several weeks to arrive.
➆Surface mail	Shipping costs are low.	・There are a limited number of delivery destination countries that can be selected. ・It will take several months to arrive. ・Tracking cannot be done during sea transport.

Selectable shipping methods and destination countries

All countries available

America*1, Australia, Hong Kong, Singapore, South Korea

Countries where ②EMS,③500g delivery,④1kg delivery, ⑤Special shipping are available

Argentina, Brazil, Cambodia, Canada, Chile, Costa Rica, India, Indonesia, Latvia, Malaysia, Mexico, Nepal,

New Zealand, Norway, Panama, Saudi Arabia, Switzerland, Taiwan, Thailand, United Arab Emirates,

United Kingdom

Countries where ①FedEx ,③500g delivery,④1kg delivery, ⑤Special shipping are available

Belgium, Bosnia and Herzegovina, China, Denmark, Estonia, Finland, France, Germany, Hungary, Israel, Italy, Kazakhstan, Kuwait, Lithuania, Netherlands, Nigeria, Philippines, Poland, Portugal, Romania, Russia, Serbia, South Africa, Spain, Turkey, Vietnam

*1 EMS cannot be used in U.S. overseas territories (excluding Guam, Saipan, Puerto Rico, and the U.S. Virgin Islands).

・Currently, we are only able to ship to countries to which we have shipped in the past or to countries where customers have accessed the Japanese version of the site. If your shipping address is not among the countries listed above, please contact us individually at our email address: zen@woodlike.co.jp.

・ Please note that shipping charges are subject to change due to exchange rate fluctuations.

・Paper and Kento Board (External Registration Board) will be shipped in different packaging from other products.If all the items you ordered fit into one box, we will issue you the excess shipping fee as a coupon, which you can use on your next order. However, please note that the coupon is valid for one year and can only be used for one order.

・Special shipping is not available for Paper and Kento Board (External Registration Board). Please understand this before applying.

Shipping charges

Our shipping charges vary depending on the weight of the items you order. (Special rates have limits on total price and product weight.) Please check the table below for the lowest rate.

Area	Minimum charge
Far East Asia	$20.95( Special shipping )
East Asia, Southeast Asia, South Asia	$27.91( Special shipping )
Oceania, Europe, Central Asia, West Asia, North America, Central America	$34.95( Special shipping )
United States of America　　　　　　　　　　　　(excluding overseas territories)	$37.78( Special shipping )
Africa, South America	$38.89( Special shipping )
Countries where only FedEx can be selected as the shipping method	$147.76( Special shipping )

Payment

・Only Visa, Master card, American Express, Shop Pay, Apple Pay, Google Pay, and Paypal can be used in the online shop. Please understand in advance. *JCB cannot be used*

Tariffs and Taxes

・All our products do not include customs duties or similar taxes.

・Customs duties cannot be paid in advance through our online shop.

-Customers must pay customs duties and similar taxes when they receive our products from the delivery person. For more information, please contact your country's customs office or local government. We do not accept inquiries regarding detailed customs duties, etc.

Return

・If the product is shipped from our company and is unopened, unused, or in the same condition as sent from us, if the product arrives damaged or soiled, please contact our email address zen@woodlike.co.jp . After checking the condition of the item, we will take measures such as reshipping the item, so please return the item to us. We will be responsible for the shipping costs for returning the item and for shipping a new item, so please inform the delivery company that they will send the item to our address via cash on delivery. The above measures will be taken after confirming the condition of the item, so please be sure to return any damaged or soiled item.

・We do not accept returns after purchasing the product unless the product is defective.

・If the item you purchased is not the one you purchased, or if you have placed the wrong item or the wrong quantity, please contact us at our email address: zen@woodlike.co.jp .